Privacy Policy
Last Updated: April 27, 2025
At Omega Home Repair, a home repair service provider based in the United States, we value and respect your privacy. We understand that when you reach out to us through our website's contact forms, you are entrusting us with your personal information. This Privacy Policy is designed to inform you about how we collect, use, protect, and handle information obtained through our website's contact form system. Our commitment to your privacy is paramount, and we have developed this comprehensive policy to ensure transparency in our data practices. This document outlines the specific types of information we collect, the purposes for which it is used, and the measures we take to safeguard your data. Please note that our business operates primarily offline, with our website serving only as an initial point of contact rather than a platform for account registration or payment processing.
Information We Collect
When you complete and submit a contact form on our website, we collect certain personal information necessary to respond to your home repair inquiries and provide our services effectively. This information typically includes your full name, which helps us personalize our communications with you; your email address and telephone number, which enable us to respond to your inquiries and coordinate service appointments; your physical address, which is essential for us to understand the location where repair services might be needed; details about your specific repair needs or home improvement projects, which help us prepare appropriate responses and service quotes; and any preferred contact times or methods you specify to ensure our communications are convenient for you. Additionally, we maintain records of our subsequent communications with you regarding your repair inquiries, which helps us provide consistent and helpful service throughout our business relationship. We collect only information that is necessary and relevant to providing you with the home repair services you seek, and we do not collect any sensitive personal information through our website unless it is directly relevant to the services requested.
How We Use Your Information
The information we collect through our contact forms is used solely for legitimate business purposes related to providing our home repair services. Specifically, we use your personal information to respond promptly and thoroughly to your inquiries about our home repair capabilities and service availability; to prepare and provide detailed quotes or estimates for the specific repair services you have requested; to schedule service appointments at times convenient for you and to dispatch our repair technicians to your location; to follow up after completed repairs to ensure your satisfaction with our work and address any concerns you might have; to maintain accurate and complete records of our business relationship and the services we have provided to you; and to improve our website functionality and service offerings based on the types of inquiries we receive. We may also use your contact information to inform you about related services that might be relevant to your home repair needs, though you can opt out of such communications at any time. All information processing is performed with the goal of providing you with efficient, effective, and satisfactory home repair services while maintaining appropriate protection of your personal data.
Information Sharing and Disclosure
We recognize the confidential nature of the information you provide to us and are committed to maintaining that confidentiality. As a USA-based home repair business, we do not sell, rent, trade, or otherwise transfer your personal information to external third parties for marketing purposes or monetary compensation. We may, however, share your information with certain trusted parties in specific limited circumstances. These include: sharing relevant details with our contractors or subcontractors who need this information to perform the specific repair services you have requested at your property; disclosing information when required by federal, state, or local laws, such as to comply with a court order, subpoena, or similar legal process; transferring data in the unlikely event of a company merger, acquisition, or sale of all or a portion of our assets, in which case the privacy policy of the new entity would govern the continued use of your information; and sharing information when necessary to protect the rights, property, or safety of our company, our customers, or others, as permitted by law. In all cases where we share your information with third parties, we provide only the specific information necessary for the particular purpose and require appropriate safeguards for the protection of your data.
Data Security Measures
We implement and maintain reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of your personal information. These security measures are intended to prevent unauthorized access, disclosure, alteration, or destruction of the data you entrust to us through our website's contact forms. Our security practices include, but are not limited to: using secure socket layer (SSL) encryption to protect data transmitted through our website; storing contact form information in secure environments with restricted access; training our employees on proper data handling and privacy practices; and regularly reviewing and updating our security procedures to address emerging threats and vulnerabilities. Despite our best efforts and commitment to protecting your data, we must acknowledge that no method of electronic transmission or storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We are committed to maintaining appropriate security controls and will notify you in accordance with applicable law if we become aware of a data breach affecting your personal information.
Cookies and Tracking Technologies
Our website employs a minimal approach to cookies and similar technologies, focusing only on those essential for website functionality. We use only essential cookies that are necessary for our website to function properly, such as those that enable basic features like page navigation or access to secure areas of the website. We do not use tracking cookies that would follow your browsing activities across different websites, advertising cookies that would be used to display targeted advertisements, or analytics cookies that would collect detailed information about your browsing behavior. This approach reflects our commitment to collecting only the information necessary to provide our home repair services and to respecting your privacy online. Most web browsers allow some control over cookies through browser settings, and you can choose to accept or decline cookies. However, declining cookies may prevent you from using some portions of our website, including our contact forms.
Your Privacy Rights as a USA Resident
As a resident of the United States, you have certain rights regarding your personal information under various federal and state privacy laws. Depending on your state of residence, these rights may include: the right to access or obtain a copy of the personal information we have collected about you; the right to request correction of any inaccurate information in our records; the right to request deletion of your personal information, subject to certain exceptions permitted by law; the right to opt out of the sale or sharing of your personal information (although we do not engage in these practices); and the right to non-discrimination for exercising your privacy rights. Additionally, if you are a resident of California, Virginia, Colorado, Connecticut, Utah, or certain other states with comprehensive privacy laws, you may have additional specific rights regarding your personal information. To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law and may need to verify your identity before fulfilling certain requests.
Children's Privacy Protection
Our home repair services and website are directed toward adults and are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13 years of age. In compliance with the Children's Online Privacy Protection Act (COPPA), if we discover that we have inadvertently collected personal information from a child under 13 years of age, we will promptly delete such information from our records. If you believe we might have collected any information from or about a child under 13, please contact us immediately using the contact information provided below. We are committed to protecting children's privacy and will take appropriate measures to ensure compliance with applicable children's privacy laws and regulations.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, service offerings, legal requirements, or other factors. When we make changes to this Privacy Policy, we will update the "Last Updated" date at the top of this Privacy Policy and take reasonable steps to notify you of material changes, such as by posting a notice on our website or sending you an email notification if we have your contact information. We encourage you to review this Privacy Policy periodically to stay informed about our information practices and your privacy rights and choices. Your continued use of our website and contact forms after we make changes to the Privacy Policy will constitute your acceptance of those changes. If you do not agree with the revised policy, you may choose not to use our website, although this may limit your ability to request our home repair services.
Contact Information for Privacy Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we welcome you to contact us. Our dedicated team is available to address your privacy-related inquiries and to assist you in exercising your rights regarding your personal information. You can reach us at:
Omega Home Repair LLC
39 Kestrel Drive, Voorhees, NJ 08043
Email: info@omegahomerepair.com
Website Contact Form: https://www.omegahomerepair.com/contact
We are committed to addressing your concerns and will respond to your inquiry in a timely manner, typically within 3 business days. If you are dissatisfied with our response, you may have the right to lodge a complaint with a data protection authority or other regulatory agency in your jurisdiction.
By using our website and submitting information through our contact forms, you acknowledge that you have read and understood this Privacy Policy. This document constitutes the entire agreement between you and Omega Home Repair regarding the collection, use, and handling of information obtained through our website's contact forms.